I entered my username and password correctly, but I still get an error.

Dallas -

If this is your first time logging in and you receive a message about "invalid credentials", it is possible that you might be using the wrong partner portal to log in. In most cases, the correct URL will be "[partnername].telespine.com". To verify:

  1. Go to the email inbox that you used to register for the program.
  2. Open the 'Welcome to Telespine' email.
  3. Click on the link provided and try logging in again.

If that still doesn't work, try clearing your browser data. More info on how to do that here. 

 

If you are a current user or the above steps are still not working, please call our support team at 1-888-647-3961 or click on the 'Submit a Request' link at the top of this page to send us a message.

Have more questions? Submit a request

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